At Metova to best understand the industries we serve we take many approaches. One of the most informative and compelling ways is through our ongoing consumer research. Want to truly know what your customers think? Ask them.
Throughout 2020 we surveyed thousands of U.S. residents on topics ranging from technology and working from home, to contactless technology in the hospitality industry, to telemedicine. Below are some of the most interesting findings from 2020:
Hospitality: 80% have avoided staying in a hotel, casino or resort specifically due to COVID-19 and going forward, 90% want a mobile app to manage entire stay without having to interact with a person.