At Metova as part of our work on technology in the hospitality industry, and how tech can help to address some of the consumer concerns and demands amid COVID-19, we’ve taken a deep dive into the subject, going so far as to interview over 1000 people who have stayed at a hotel, resort, or casino in the past two years, and even conducting a Q&A with a senior hotel operations leader of one of Las Vegas’ leading hotels, to better understand the topic. We wanted to share some of this work and content in one place:

A press release summarizing the findings of our blind survey of over 1000 people in the United States who have stayed at a hotel, resort, or casino in the past two years regarding their sentiment about COVID-19 practices, concerns, and technology in the hospitality industry. CLICK HERE

A Q&A with a senior hotel operations leader of one of Las Vegas’ leading hotels on COVID-19’s effect on the hospitality industry. CLICK HERE

An infographic summarizing some of the key findings of our survey. A highlight: Nearly 90% prefer that the hotel they visit has a mobile app offering the ability to completely manage their stay without having to interact with a person. CLICK HERE

 

And we’ve gotten media coverage on this topic – here are a few of the recent articles:

 

Hospitality Technology News: Survey Says 80% of Consumers Have Avoided Staying in a Hotel, Casino or Resort Specifically Due to COVID-19

Hotel Best Practices: Survey Shows That Most Guests Prefer Hotels With Contactless Technologies – Retail and Hospitality Hub

Hotel Management: Survey Examines New Hotel Guest Expectations

Hotel Business Weekly: Research: Nearly 90 Percent of Travelers Would Rather Interact with a Mobile App than a Human to Manage Their Hotel Stay